Non-emergency call handling
Answer every non-emergency call without pulling dispatchers off the radio.
Routine non-emergency calls take dispatcher time, go unanswered after hours and leave callers without a clear answer. DeskOfficer answers, routes and resolves them, 24/7, under your agency’s rules.
Transcript
- DeskOfficer: Police non-emergency line. This is DeskOfficer, the department's automated assistant. What can I help with?
- Caller: Yeah, hi. There's a truck that's been parked on our street for, like, three days. Nobody's moved it.
- DeskOfficer: I can take the details. First, is anyone inside it, or is it blocking traffic?
- Caller: No, it's empty. It's just sitting by the curb.
- DeskOfficer: Okay. Where is it parked?
- Caller: On Oak Street, near the corner with Elm. Across from the, uh, the park.
- DeskOfficer: And what does it look like?
- Caller: White pickup. Older. It's got a ladder rack. I didn't get the plate, sorry.
- DeskOfficer: That's fine. The description is enough to start.
- DeskOfficer: I've logged this for the department to review. I'll text a confirmation to this number.
- Caller: Great. Thanks.
Outcome: Logged for review · confirmation sent
A finished report, not an interruption.
Non-urgent report · logged for reviewAwaiting patrol
- Need
- Report a possibly abandoned vehicle
- Parked since
- 3 days ago
- Location
- Oak St & Elm St
- Vehicle
- White pickup, older, ladder rack; plate not noted
- Status
- Logged for agency review
Hazard check done on the call: nobody inside, not blocking traffic. Confirmation texted to the caller.
The dispatcher never heard this call. It arrives as a complete report, checked for hazards, ready for a patrol supervisor to review at a sensible moment.
Today
What this line costs everyone.
Callers
- Long holdsCallers wait on the non-emergency line with no answer and no idea how long it will take.
- Voicemail dead endsMessages go unreturned, so people call again or give up.
- Transfer loopsCallers are passed between units and repeat their story each time.
Your staff
- InterruptionsDispatchers break off from emergency work to answer routine questions.
- Repetitive callsParking, noise and records questions, many times a shift.
- After-hours loadOvernight shifts carry non-emergency volume with fewer people.
With DeskOfficer
DeskOfficer answers routine non-emergency calls using your agency’s approved answers, policies and routing. Parking complaints, noise reports, records requests, general information and non-urgent reports are handled in natural conversation. When a call needs a person, DeskOfficer transfers it with everything the caller has already said.
- Answers non-emergency calls 24/7 without a dispatcher picking up
- Resolves routine questions: parking, noise, records, general information
- Collects the details for non-urgent reports and logs them for review
- Routes callers to the right unit or next step
- Hands off to a person, with context, whenever judgment is needed
- Gives callers a clear answer and next step, so they don’t need to call back
- Serves callers in more than 90 languages
- Creates a transcript and record for every call
What stays human
Always with your staff.
DeskOfficer hands these calls to a person, briefed, every time. Your agency can add to this list.
- Active investigations and sensitive cases
- Any decision to dispatch an officer
- Threats, emergencies and safety concerns
- Complaints that need judgment
- Any caller who asks for a person
- Anything outside what your agency has approved
What it does on this line
- 24/7 answering
- Natural conversation, no phone menus
- 90+ languages
- Agency-approved answers and workflows
- Routing and warm transfers
- Escalation under agency rules
- Transcripts and summaries
- Outcome tracking
Other lines agencies start with
- Front desk call supportDeskOfficer answers routine front desk calls for police and sheriff’s offices: records, hours, report guidance and routing, 24/7, under your rules.
- Jail call handlingDeskOfficer answers jail information calls 24/7: visitation, bonds, court dates, commissary and property. Attorney and sensitive calls go to staff.
- AI language lineDeskOfficer answers routine non-emergency calls in 90+ languages, with no interpreter wait, and gives staff summaries in the agency’s own language.
- Call transcription and analysisDeskOfficer transcribes, summarizes and categorizes calls so your agency can see repeat questions, transfers, dead ends and trends without manual review.
Before you let AI start answering your calls, call us.
We’ll help you see what’s possible, what’s practical and what’s right for your agency, even if the answer is not more AI.
We reply within one business day. hello [at] deskofficer.ai