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911 centers

Take non-emergency calls off your dispatchers so they can stay on emergencies.

911 calls stay with your call takers. DeskOfficer answers the administrative and non-emergency lines: overflow, routing, after-hours questions and language access.

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Animated demonstration call. The full transcript is below.

Transcript

Police non-emergency line · 7:52 PM · English · 01:14

  1. DeskOfficer: Police non-emergency line. This is DeskOfficer, the department's automated assistant. How can I help?
  2. Caller: Hi. I, um. I wanted to ask about a protection order. How you get one.
  3. DeskOfficer: I can help with that. Is it for you?
  4. Caller: Yes. For me. It's my ex. We split up in the spring.
  5. DeskOfficer: Okay. Has something happened recently that made you call today?
  6. Caller: He's been driving past my house. Slowly. Three times this week. Twice last night.
  7. DeskOfficer: Thank you for telling me. Before anything else: are you in danger right now?
  8. Caller: No. He's not here. I'm inside, and the doors are locked.
  9. DeskOfficer: Good. If that changes while we’re talking, tell me, and I’ll connect you to 911 right away.
  10. Caller: Okay.
  11. DeskOfficer: I'd like you to talk with a person about this. I'm connecting you with a victim services advocate now.
  12. Caller: Do I have to explain all of it again?
  13. DeskOfficer: No. They'll have everything you've told me. You won't have to start over.
  14. DeskOfficer: If we get cut off, is this the best number to reach you?
  15. Caller: Yes. It's my cell.
  16. DeskOfficer: Thank you. Please stay on the line while I connect you.
  17. Victim Services advocate: Hi, this is victim services. I have what you told the assistant. We'll start from there.

Outcome: Handed to Victim Services, fully briefed

The routine load

The calls taking your team’s day.

  1. Non-emergency overflowRoutine calls stack up on the same people who answer 911.
  2. Dispatcher interruptionsRoutine questions break concentration during active incidents.
  3. Abandoned callsCallers on non-emergency lines hang up while they wait.
  4. After-hours volumeNights and weekends bring routine calls with fewer people on shift.
  5. Language accessInterpreter waits slow down routine calls in other languages.
  6. RoutingWorking out where each routine call belongs takes dispatcher time.

Where to start

The lines that matter most for you.

What DeskOfficer handles

DeskOfficer works only on your non-emergency and administrative lines. It answers routine calls from your center’s approved answers and routing. If a caller describes an emergency, it follows your escalation rules and sends the call to your emergency destination with context attached.

  • Answering the non-emergency line, 24/7
  • Parking and noise complaints
  • General information requests
  • Non-urgent incident reports
  • Records and report status
  • Callers in other languages
  • After-hours non-emergency calls
  • Routing calls to the right department
  • Overflow during peak volume
  • Answering non-emergency calls that would otherwise be abandoned

What stays human

Always with your people.

  • Every 911 call
  • Threats or imminent danger
  • Active incident coordination
  • Dispatch decisions
  • Calls that need real-time situational awareness
  • Anything that needs a dispatcher’s judgment

Before you let AI start answering your calls, call us.

We’ll help you see what’s possible, what’s practical and what’s right for your agency, even if the answer is not more AI.

Request a briefing Or get a free caller-experience assessment

We reply within one business day. hello [at] deskofficer.ai