About DeskOfficer
Built from the field, not the boardroom.
- 17+
- years building public-safety technology
- 3+
- years focused only on voice AI
- 100+
- agencies using DeskOfficer today
Why we exist
Help agencies serve the public better, and give their people back the time for work that needs them.
Every day, dispatchers, deputies, corrections staff and records clerks are pulled from priority work to answer the same questions. Parking. Visitation. Records. Hours and directions. Hundreds of times.
Meanwhile the public waits on hold, reaches voicemail, or hangs up. After hours, many calls go unanswered. The result is frustrated residents, burned-out staff, and agencies that can’t serve either well.
DeskOfficer exists to take the calls that don’t need human judgment but still take human time, so agencies can put their people on the work that needs them.
How we work
Agency control. Not AI autonomy.
We don’t believe in replacing human judgment. We believe in freeing it.
DeskOfficer handles the calls your team already knows the answer to, using your scripts, your policies, your routing and your escalation rules. Every workflow is agency-defined. Every escalation path is agency-approved. Every integration is agency-authorized.
Our team has spent 17+ years building technology for public-safety agencies. We’ve founded companies in this space and embedded with agencies across the country and abroad, in communications centers, crime centers and on ride-alongs. 3+ years ago we went all-in on voice AI, building inside real agencies and learning what public safety actually requires.
We are mission-driven. Everything we build serves the people who answer the call and the communities that depend on them.
Before you let AI start answering your calls, call us.
We’ll help you see what’s possible, what’s practical and what’s right for your agency, even if the answer is not more AI.
We reply within one business day. hello [at] deskofficer.ai