Law enforcement
Handle routine calls without pulling officers, dispatchers or admin staff from priority work.
Non-emergency lines, front desk phones, records requests and public questions take hours of staff time every day. DeskOfficer answers the routine calls so your people can focus on public safety.
Transcript
- DeskOfficer: Police department front desk. You've reached DeskOfficer, the department's automated assistant. How can I help?
- Caller: Hi, yeah. I was in a car accident last week, and I need a copy of the report.
- DeskOfficer: I can help with that. Do you have the report number?
- Caller: Um, no. The officer gave me a card, but I can't find it.
- DeskOfficer: That's fine. The date and location will do. When and where was it?
- Caller: Last Tuesday, on Main Street. Near the bank— actually, it was Main and Fifth.
- DeskOfficer: Got it, last Tuesday at Main and Fifth. Copies of reports come from our Records office, online or at their window.
- Caller: Okay. So I have to come in?
- DeskOfficer: No need. I'll text you the request link, the hours, and what to bring if you go in.
- Caller: Great. That works. Thanks.
Outcome: Resolved · records request instructions sent by text
The routine load
The calls taking your team’s day.
- Non-emergency overflowRoutine calls compete with priority work on the same lines.
- Front desk interruptionsPhones pull staff away from walk-ins and paperwork.
- Records requestsThe same records questions, many times a day.
- Report guidanceCallers need help knowing how and where to file.
- After hoursRoutine calls keep coming at night and on weekends.
- Language barriersCallers who don’t speak English wait longer for help.
Where to start
The lines that matter most for you.
What DeskOfficer handles
DeskOfficer answers routine calls from your agency’s approved answers, policies and routing. When a call involves an active investigation, a threat or anything that needs an officer’s judgment, it goes to a person with the details already collected.
- Parking questions and complaints
- Noise complaints
- Records requests and status
- How to file a report
- General information and hours
- Non-urgent incident reports
- Case status questions
- Public information requests
- Permit and license questions
- Community event information
What stays human
Always with your people.
- Active investigations and sensitive cases
- Any decision to dispatch an officer
- Threats, emergencies and safety concerns
- Complaints that need judgment
- Internal affairs and personnel matters
- Anything that needs a sworn officer’s authority
Before you let AI start answering your calls, call us.
We’ll help you see what’s possible, what’s practical and what’s right for your agency, even if the answer is not more AI.
We reply within one business day. hello [at] deskofficer.ai