Privacy policy

This privacy notice applies to the information that we collect from you when you use our website https://www.deskofficer.ai as a service named DeskOfficer, collectively and hereinafter called "Platform."

Our privacy notice tells you what personal data and nonpersonal data we may collect from you, how we collect them, how we protect them, how we share them, how you can access and change them, and how you can limit our sharing of them. Our privacy notice also explains certain legal rights that you have with respect to your personal data. Any capitalized terms not defined herein will have the same meaning as where they are defined elsewhere on our Platform.

Definitions

'NONPERSONAL DATA' (NPD) is information that is in no way personally identifiable.

'PERSONAL DATA' (PD) means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified directly or indirectly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data.

Topics Covered in Our Privacy Notice

Your rights
Information we collect and how we collect it
How your information is used and shared
Retaining and destroying your PD
Updating your PD
Revoking your consent for using your PD
Protecting the privacy rights of third parties
Do not track settings
Links to other websites
Protecting children's privacy
Our email policy
Our security policy
Use of your credit card
Changes to our privacy notice

1. Your Rights

If you want to exercise any of your rights included in this privacy notice, contact us by using the information at the top of this privacy notice. When using our services and submitting PD to us, you have certain rights.

The Right to Be Informed — You have the right to be informed about the PD that we collect from you and how we process them.

The Right of Access — You have the right to get confirmation that your PD are being processed and you have the ability to access your PD.

The Right to Erasure (Right to Be Forgotten) — You have the right to request the removal or deletion of your PD if there is no compelling reason for us to continue processing them.

The Right to Restrict Processing — You have the right to 'block' or restrict the processing of your PD. When your PD are restricted, we are permitted to store your data, but not to process them further.

You Have the Right Not to Have Your Personal Information Sold — We do not sell your PD. However, we are required by law to notify you of your rights. You have the right to request that we do not sell any of your personal information. If you wish to make this request, please email us at help [at] deskofficer.ai telling us that you do not want to have any of your personal information sold. We will respond to your request within 60 days after receiving it.

Your California Privacy Rights — Californian consumers have certain rights under the California Consumer Privacy Act (CCPA) AB 375. These rights include:

The right to know what personal information is being collected about them
The right to know whether their personal information is sold or disclosed and to whom
The right to say no to the sale of their personal information
The right to access their personal information
The right to data portability (within 30 days of request)
The right to deletion of their personal information
The right to equal service and price, and not to be discriminated against for exercising their privacy rights

2. Information We Collect and How We Collect It

Generally, you control the amount and type of information that you provide to us when using our Platform.

Automatic Information

We automatically receive information from your web browser or mobile device. This information may include the name of the website from which you entered our Platform, your IP address, your Internet service provider's name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our Platform.

Our Use of Cookies

Our Platform uses cookies. By agreeing to accept our use of cookies you are giving us and the third parties with which we partner permission to place, store, and access some or all the cookies described below on your computer.

Strictly Necessary Cookies — Required for proper functioning of the Platform.
Performance Cookies — Collect information about the use of the Platform.
Functional Cookies — Enable the Platform to remember users' choices.
Session Cookies — Link the actions of a user during a browser session; expire after the session ends.
Persistent Cookies — Stored between browser sessions to remember preferences.

When Buying Services as an Agency

If you buy services from us as an agency, we collect your first and last name, email address, physical address, phone number, organization name, organization type, job title, payment information, and other information listed.

Google Analytics

Our Platform uses Google Analytics to collect information about the use of our Platform. We use the information we get from Google Analytics to analyze traffic and improve our marketing and Platform. For more information visit: google.com/policies/privacy/partners.

3. How Your Information Is Used and Shared

We use the information we receive from you to provide our services, validate your account, contact you with updates, and resolve problems and disputes.

Sharing Information with Third Parties

We do not sell or rent your PD to third parties for marketing purposes. We may give your PD to third-party service providers whom we hire to provide services to us, including payment processors, web analytics companies, data management services, help desk providers, accountants, law firms, and email service providers.

We also share your information with the following companies:

Twilio — Allows us to send you SMS messages and/or email to validate your account.
Amazon Web Services — We use AWS to host our infrastructure.

4. Retaining and Destroying Your PD

We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. When your information is no longer needed, we will destroy, delete, or erase it.

5. Updating Your PD

You can update your PD using services found on our Platform. If no such services exist, you can contact us using the contact information found at the top of this privacy notice and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.

6. Revoking Your Consent for Using Your PD

You have the right to revoke your consent for us to use your PD at any time. If you want to revoke your consent, please contact us through the contact information at the top of this privacy notice.

7. Protecting the Privacy Rights of Third Parties

If any postings you make on our Platform contain information about third parties, you agree to make sure that you have permission to include that information. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.

8. Do Not Track Settings

Some web browsers have settings that enable you to request that we do not track your movement within our Platform. Our Platform does not obey such settings when transmitted to and detected by our Platform. You can turn off tracking features and other security settings in your browser by referring to your browser's user manual.

9. Links to Other Websites

Our Platform may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. We have no responsibility for these websites and we provide links to these websites solely for your convenience.

10. Protecting Children's Privacy

Our Platform is not designed for use by anyone under the age of 16. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our Platform, please contact us.

11. Our Email Policy

You can always opt out of receiving email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.

12. Our Security Policy

We have built our Platform using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services to us also maintain technical and physical safeguards to protect your PD. Unfortunately we cannot guarantee prevention of loss or misuse of your PD or secure data transmission over the Internet because of its nature. We strongly urge you to protect any password you may have for our Platform and not share it with anyone.

13. Changes to Our Privacy Notice

We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our Platform so that our users and customers are always aware of what information we collect, use, and disclose. In all cases your continued use of our Platform, services, and products after any change to this privacy notice will constitute your acceptance of such change.

Data Controller Contact Information

DeskOfficer, Inc. 3218 Gonzales St. Unit 1384 Austin, Texas 78702 help [at] deskofficer.ai