Caller
“I need a copy of my accident report.”
Explain the Records request process, then text the link.
See it in a callPublic Safety’sAI Workforce Platform.
Every call answered. DeskOfficer takes your agency’s non-emergency and administrative lines in a natural voice, under rules your agency writes, so your people can get back to the work only they can do.
Animated demonstration call. The full transcript is below.
Transcript
- DeskOfficer: Police department front desk. You've reached DeskOfficer, the department's automated assistant. How can I help?
- Caller: Hi, yeah. I was in a car accident last week, and I need a copy of the report.
- DeskOfficer: I can help with that. Do you have the report number?
- Caller: Um, no. The officer gave me a card, but I can't find it.
- DeskOfficer: That's fine. The date and location will do. When and where was it?
- Caller: Last Tuesday, on Main Street. Near the bank— actually, it was Main and Fifth.
- DeskOfficer: Got it, last Tuesday at Main and Fifth. Copies of reports come from our Records office, online or at their window.
- Caller: Okay. So I have to come in?
- DeskOfficer: No need. I'll text you the request link, the hours, and what to bring if you go in.
- Caller: Great. That works. Thanks.
Outcome: Resolved · records request instructions sent by text
- 100,000+
- calls answered a year
- 90+
- languages, no interpreter wait
- 30 days
- typical time to go live
100+ agencies chose DeskOfficer
IACP 2026 · Booth 504
Meet Charlie.
Last year, Charlie walked the floor at IACP. This year he’s back as the always-on front desk. Come say hello at Booth 504.
The handoff
It knows which calls aren’t its to take.
When a call needs judgment, discretion or authority, DeskOfficer brings in a person and briefs them first. The caller never starts over.
- CallerI want to make a complaint about one of your officers. He was rude to me at a traffic stop this morning.
- DeskOfficerI’m sorry that happened. Complaints about staff go to a shift supervisor, and I’ll connect you to one now.
- CallerAm I going to have to explain all of it again?
- DeskOfficerNo. I’ll pass along what you’ve told me. Is the number you’re calling from the best way to reach you?
- CallerYes, that’s fine.
- DeskOfficerThank you. I’m connecting you with the shift supervisor now.Agency rule: complaints about staff always go to a person
Handed to the shift supervisor, fully briefed
- Wants to make a complaint about an officer’s conduct.
- Traffic stop this morning; says the officer was rude.
- Asked not to have to repeat the account.
- Callback number on file, confirmed by the caller.
Arrives before the call connects. The full transcript is attached.
Your agency decides which calls always go to a person. See the rule sheet ↓
Built to handle the work around the call, not just the conversation.
One system behind every call: it answers in a natural voice, routes by your rules, answers only from knowledge your staff approve, shows you what callers need, and fits the systems you already run.
Hold fast, natural conversations that support interruptions, follow-up questions, changing requests, and complex caller behavior — including callers in more than 90 languages.
Your answers. Your routing. Your rules.
DeskOfficer works from a rule sheet your agency writes and approves: what it may answer, who gets which calls, and what it must never do. Change a rule and the next call follows it.
- Answers only from knowledge your staff approve. If it isn’t there, it routes.
- Every call type is reviewed with your team before it goes live.
- Every call is recorded, transcribed and searchable under your retention policy.
Nights, weekends, holidays
The records office closes at five. The phone doesn’t.
Every line answered at once, around the clock: no hold queue, no busy signal, no voicemail box that someone empties on Monday morning.
Now
Office closed
- Answered
- 0
- Waiting in voicemail
- 0
- 5:14 PMRecords“How do I get a copy of a police report?”Link texted
- 6:31 PMFront desk · Español“¿Necesito cita para las huellas digitales?”Answered in Spanish
- 7:48 PMJail information“What time is visitation on Saturday?”Schedule given
- 9:22 PMRecords“Is my accident report ready yet?”Status given
- 11:42 PMJail information“How do I add money to a phone account?”Steps texted
- 1:05 AMNon-emergency“A car’s been parked on our street for days.”Logged for patrol
- 6:55 AMRecords“What time do you open?”Hours given
- 8:00 AMOffice opensNothing waiting in voicemail.
Start with one phone line.
Most agencies begin with the line that rings the most and teaches the most. Expand when the evidence says so.
- Front desk“I need a copy of my accident report.”Records, report status, hours, directions and routing, so the person at the counter can serve the person in front of them.
- Non-emergency line“There’s a truck that’s been parked on our street for three days.”Parking, noise, abandoned vehicles and general questions, kept off the dispatcher’s console.
- Jail information“What time is visitation on Saturday?”Visitation, bond, property, court dates and phone accounts, without pulling staff off the floor.
- Multilingual calls“¿Cómo consigo una copia del reporte?”Routine calls answered in 90+ languages, with no interpreter queue and a bilingual record of every call.
- Transcription & insight“What are people actually calling us about?”Every call transcribed and summarized, so you see hold times, dead ends and repeat questions as they really are.
In service · Sparks, Nevada
“DeskOfficer helps us manage call surges and reduce hold times for non-emergency requests. It acts as an additional resource for our team, ensuring callers receive timely information while improving overall workflow in the center.”
- of calls handled start to finish, no staff needed
- 36%
- staff hours returned to priority work
- 168
- calls processed
- 20,000+
Small, reviewed, and reversible.
A briefing, not a pitch
We look at your call demand together, including what AI should not handle at your agency.
One line, built with your staff
Your people supply the answers and the routing. You approve every call type before a caller hears it.
Live on that line
Every call recorded and reviewable from the first day. Staff can take any call back at any time.
Expand on evidence
Transcripts show which calls repeat and where callers get stuck. You decide what DeskOfficer takes on next, and can hand any call type back to staff with one setting.
Your calls are your agency’s data.
Built for law enforcement’s requirements, and specific about what that means.
Read the security detail- U.S.-only infrastructureAgency data is stored and processed on U.S. infrastructure. No offshore routing.
- No training on your callsAgency calls are never used to train shared models or shared with other customers.
- Your agency sets access and retentionPermissions, retention periods and data boundaries are set by your agency.
- SOC 2 Type II in progressA third-party SOC 2 Type II audit is underway. It is not yet complete.
Questions chiefs ask before deploying anything.
What kinds of calls can DeskOfficer handle?
Non-emergency and administrative calls: records requests, jail information, report follow-ups, courts, front desk, 311, the mayor’s office and similar lines. Your agency decides exactly which calls DeskOfficer handles and which stay with your people.
Does DeskOfficer replace dispatchers or agency staff?
No. It takes on repetitive calls and routes the rest. Your staff stay responsible for anything that needs judgment, discretion, empathy, authority or an emergency response.
Can DeskOfficer recognize an emergency?
DeskOfficer is not an emergency line and not a replacement for trained emergency call takers. If a caller describes an emergency, it follows your agency’s escalation rules and transfers the call straight to your emergency destination, with context attached.
How does DeskOfficer protect agency data?
Your agency sets access, retention, approved knowledge, tool permissions and when a person must approve. Data stays on U.S. infrastructure, encrypted in transit and at rest, and is never used to train shared models. Activity is logged for review. Our SOC 2 Type II audit is in progress.
How quickly can an agency start?
Agencies are typically live in 30 days, once the phone line, call flow, approved knowledge and access are ready. The full timeline depends on your security, legal, procurement, telephony and operational reviews.
Does DeskOfficer integrate with CAD, RMS or JMS?
It can connect to CAD, RMS, JMS, telephony, messaging, forms and other agency systems. Integrations usually come after the workflow has proven itself and your agency has set the permissions and controls it needs.
More questions
What happens when DeskOfficer can’t answer a question?
It transfers the caller to the right person, with the caller’s reason for calling, the details already collected and the conversation so far. The caller doesn’t have to start over.
What happens after a call is transferred?
DeskOfficer can stay on the line and analyze the conversation your staff handle. That shows the agency which answers, policies and processes come up most, where knowledge is missing, and what could be automated later.
Does DeskOfficer analyze human-handled calls too?
Yes. It can analyze both AI-handled and staff-handled calls, so you can see hold times, transfers, talk time, voicemail outcomes, resolution, caller sentiment, knowledge gaps and coaching opportunities.
How does DeskOfficer get better over time?
It spots repeated questions, common workflows and the answers your staff give. It then recommends new approved knowledge, routing rules, training improvements and automation opportunities. Your agency decides what is reviewed, approved and deployed.
Do we need to commit to a large platform up front?
No. Most agencies start with one phone line, measure how it performs and expand only when the evidence supports it. We help you decide what AI should handle, what should stay with people and what can wait.
What languages does DeskOfficer support?
More than 90. Callers are served in their own language, and your staff get summaries and records in the agency’s preferred language.
Before you let AI start answering your calls, call us.
We’ll help you see what’s possible, what’s practical and what’s right for your agency, even if the answer is not more AI.
We reply within one business day. hello [at] deskofficer.ai